It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We can change the delivery address as long as your order has not been shipped. To request a change, please contact us by hchourseat@gmail.com

All orders are shipped within 24 to 48 hours of you placing the order depending on your location and fastest available service.

It depends on where you are. Orders processed here will take 3-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. except for some force majeure fator. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

All orders are shipped with the tracking number so you can track it. Click the Track delivery button on our website page header navigation, you can also track the delivery status through professional express website.

Our goal is to make sure you're completely satisfied with every purchase. But if you do need to return an order, we’re happy to help. Please return it for exchange or refund within 15 days of receiving your package. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

All items must be returned in their original condition. Gift cards ,Special offers, free products or gifts cannot be returned.

1. There are certain situations where only partial refunds are granted (if applicable) 
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days of receiving your package.

2. Once your return is received and inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

1.Email your request to hchourseat@gmail.com with your reason for return or exchange. 

2. Return or exchange instructions will be replied once receive your request. 

3. Ship your item to the designated address and give us the documents related to the return or exchange following our return or exchange instructions. 

4.Once the package is received your return will be completed.

5.If you need to exchange, base on your requirements, we will send you the new products once your return is received and inspected.

If your order has not already been shipped, we can cancel it. To do so, please contact us immediately by hchourseat@gmail.com. If your order has already been shipped we will be unable to cancel it.

1.Enter the discount code input box and tap your discount name.
2.Click Apply. 
Notice: If you want to remove the discount code from the input box, then tap the X button.

Please contact our customer service team by hchourseat@gmail.com.Keep your order confirmation number. You will need it in the event you wish to cancel or check the status of your order.

Becoming a registered Hourseat user offers you a number of benefits to make shopping with us faster, easier, and more intuitive:

Express Checkout
Save your billing, shipping and credit card information for faster checkout.
Order Tracking
Review the shipping status of your orders at any time, 24 hours a day.
With your permission, we'll send you news about our latest sales, new products, and features.

You can register now or register when you place an order. You do not need to be a registered user to shop our site.

We accept only one coupon code per order, offers cannot be combined.